![]() So I wrote them emails, I opened a ticket, I did everything to fix it before the date I promised to subscribers. There's nobody to call, and their online chat is with a bot. Literally the email had all of two paragraphs introducing the brand with my own proprietary photography and copy, and I only sent the test emails to myself and my husband. BIG MISTAKE! On my company IG, I advertised an email campaign launching tomorrow, so yesterday I decided to do a test run with the automation to make sure everything ran well, and their STUUUUPID AI software flagged my account for terms of use violations, which completely disabled the entire account. I am new to all of this, so despite Mail Chimp's DISMAL ratings as a Shopify app, I decided to try them anyway. STAY AWAY!!! Go to another email service!!!! I am opening a brand new small business, which is why I chose to open my website with Shopify. So NO SUPPORT and in the meantime we have a BIG issue, but no help! Show more ![]() Otherwise, we'll be in touch when we're back in the office as soon as we can! Have a great day in the meantime. You can reach out to them anytime via this support link. If you have specific how-to-use Mailchimp questions (setting up Campaigns, Pop-ups, Automations, etc.), the support team for those features is online 24/7, 7 days a week. The support team for Mailchimp for Shopify is currently offline. Mailchimp is telling us we need to get in contact with the Mailchimp app developer, but if we get in contact with them via the email (no other option?) we receive the following: Thanks for reaching out. They rolled out an update and after that our problem was solved! Now everything is running as normal: perfect and smooth :-) 11-09-22: We are running into a technical issue with customers optin into our newsletter. UPDATE 12-6-22: Received an answer via Mailchimp for Shopify Support (app developer team) and they tried to help us.
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